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Kool Toys & Games

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Mint Condition Guarantee

All Funko items are eligible for our mint condition guarantee! As collectors ourselves, we know how important box condition is. We also know how disappointing it can be to recieve a long awaited order only to have it crushed beyond belief.

We will make sure that you end up with a product that you are satisfied with. 

If you receive an order that is damaged, please contact email us at support@kooltoysandgames.com with the following

1-Email address
2-Order Number
3-Photos of the damage item(s), the shipping box, and the label.

After we review the information, we may ask you to return the item, with which we will provide you with a pre-paid label. Once we recieve the item back, we will send out a replacement for you. 

We have the right to reject any claim. Product defects do not fall under this guarantee. This includes slight creases or scuff marks on packaging, minor paint variations, artwork variations, or any other kind of issue caused by a manufacturing error.