- Mint Condition Guarantee
Mint Condition Guarantee
All Funko items that are purchased with protectors are eligible for our mint condition guarantee! As collectors ourselves, we know how important box condition is. We also know how disappointing it can be to receive a long awaited order only to have it crushed beyond belief. With the amount of orders that we process, items do get damaged in transit.
We will make sure that you end up with a product that you are satisfied with.
If you receive an order that is damaged, please contact email us at firstname.lastname@example.org with the following
3-Photos of the damage item(s), the shipping box, and the label.
After we review the information, we may ask you to return the item, with which we will provide you with a pre-paid label, or we may send you replacement boxes.
We have the right to reject any claim (as of this day we never have). Product defects do not fall under this guarantee. This includes slight creases or scuff marks on packaging, minor paint variations, artwork variations, or any other kind of issue caused by a manufacturing error.