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Currency - All prices are in AUD

Currency - All prices are in AUD
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Kool Toys & Games

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Shipping & Returns

Shipping & Returns

Shipping

We ship worldwide. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. If the shipping price seems overly expensive, please Contact Us and we will look into other more cost efficient shipping methods. 

Pre-Order Items

Pre-orders allow you to reserve an item before it is released from the manufacturer. If you order an in-stock item along with a pre-order item, you whole order will be held until the last item is in stock. If you would like your items shipped as they arrive in stock, place seperate orders for them. Payment is due at the time of purchase.  

Returns Policy

You may return any new unopened items, or items that were damaged in transit, within 14 days of delivery for a full refund or replacement.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please keep the original box and all packaging materials your item was shipped in.

You should expect to receive your refund within a few days after we have received it.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You can also reach us at support@kooltoysandgames.com